Privacy Policy

Last updated: October 6, 2026

Septic Squad LLC respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, contact us, or communicate with us by phone or text message.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, service address
• Communication Information: Text messages, call records, emails
• Service Information: Requests for estimates, scheduling, service history
• Website Data: IP address, browser type, pages visited, and the ad that brought you to our site (via cookies and similar technologies)
• Call Information: If you call us, the number you call from, the time and length of the call, and a recording and transcript of the call

How We Use Your Information

We use your information to:

• Respond to inquiries and provide customer support
• Schedule services, send estimates, and provide service updates
• Communicate via phone calls or SMS messages
• Improve our services and customer experience
• Measure and improve our advertising
• Comply with legal and regulatory requirements

SMS & Text Messaging

By providing your phone number and opting in, you consent to receive text messages from Septic Squad LLC related to:

• Estimates
• Scheduling
• Service confirmations and updates
• Customer support

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP. For help, reply HELP.

We never sell or rent phone numbers, and we never share your SMS consent or opt-in status with third parties.

Information Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies & Tracking

We use cookies, pixel tags and similar technologies to:

• Understand how visitors use our website
• Improve our website and your experience
• Measure and improve our advertising, including targeted advertising and remarketing

Our advertising and analytics partners may use these technologies to collect information from our website and elsewhere on the internet, and use it to measure our ads and show you relevant ads. When you submit a form, we may share your email address with these partners in hashed (unreadable) form. We never share your phone number with them.

Calls to our business may be recorded and transcribed to help us improve the quality of our service.

You can opt out at any time by clicking Opt out on the cookie notice or using Cookie settings at the bottom of any page. We also honor the Global Privacy Control signal from your browser. You can also block cookies in your browser settings, but some features may not work without them.

Data Security

We take reasonable administrative and technical measures to protect your information from unauthorized access, disclosure, or misuse.

Your Choices

You may:

• Request access to your personal information
• Request corrections or deletion
• Opt out of marketing communications at any time
• Opt out of targeted advertising, as described in Cookies, Advertising & Analytics

To make a request, contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last changed.

Contact Us

If you have questions about this Privacy Policy or your information, please contact us:

• Phone: (512) 729-5861
• Email: info@septicsquad.com