Privacy Policy

Septic Squad respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, contact us, or communicate with us by phone or text message.

Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, service address

  • Communication Information: Text messages, call records, emails

  • Service Information: Requests for quotes, scheduling, service history

  • Website Data: IP address, browser type, pages visited (via cookies or analytics tools)

How We Use Your Information

We use your information to:

  • Respond to inquiries and provide customer support

  • Schedule services, send quotes, and provide service updates

  • Communicate via phone calls or SMS messages

  • Improve our services and customer experience

  • Comply with legal and regulatory requirements

SMS & Text Messaging

By providing your phone number and opting in, you consent to receive text messages from Septic Squad related to:

  • Quotes

  • Scheduling

  • Service confirmations and updates

  • Customer support

Message frequency may vary.
Message and data rates may apply.

You may opt out at any time by replying STOP.
For help, reply HELP.

We do not sell, share, or rent SMS consent or phone numbers to third parties.

Information Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies & Analytics

Our website may use cookies and analytics tools to understand site usage and improve performance. You can disable cookies through your browser settings.

Data Security

We take reasonable administrative and technical measures to protect your information from unauthorized access, disclosure, or misuse.

Your Choices

You may:

  • Request access to your personal information

  • Request corrections or deletion

  • Opt out of marketing communications at any time

To make a request, contact us using the information below.

Contact Us

If you have questions about this Privacy Policy or your information, contact us using the information below.